Shipping
Fast and Reliable Delivery for Every Order
We are committed to ensuring that every purchase reaches your hands with the utmost care and on time. Below you will find all the useful information about our shipping methods.
Delivery Times
Orders are generally processed within 1-2 business days and shipped with an estimated delivery time of [insert days] business days, depending on your location. We will keep you updated via email with a tracking number to monitor your package in real time.
Free Shipping & Rates
We offer free shipping on orders over [insert amount]. For orders under this amount, a shipping fee will be applied and calculated at checkout, visible before completing your purchase.
Safe and Elegant Packaging
Each order is carefully packaged using protective and eco-friendly materials to ensure your purchase arrives intact and beautifully presented. Our handcrafted bags deserve special attention, and our packaging reflects this philosophy.
Destinations and Restrictions
We currently ship to [list the regions or countries you ship to]. For shipping inquiries to other locations, please contact us and we will do our best to assist you.
Shipping Assistance
For any questions or assistance regarding the status of your shipment, our team is here to help. Contact us at [insert email address] or [insert phone number].
Returns
Satisfaction Guaranteed, Easy and Stress-Free Returns
We hope your purchase meets your expectations, but we understand that sometimes a return may be necessary. Our return policy is designed to give you peace of mind and ease.
Return Policy
We accept returns within [insert number of days, e.g. 14 or 30] days of delivery. To be eligible for a return, the bag must be in perfect condition, unused and in its original packaging.
How to Make a Return
To initiate the return process, contact us at [insert email address] with your order number and a brief description of the reason for the return. We will guide you through the process step by step, providing return shipping instructions.
Refunds
Once your return is received and inspected, we will notify you via email of the status of your refund request. Refunds are typically processed within [insert number of days, e.g. 5-10] business days and will be credited to your original method of payment.
Free Returns on Qualifying Orders
We offer free returns on orders over [insert amount, if applicable], to give you peace of mind with your purchase. For orders under this amount, return shipping costs are the responsibility of the customer.
Personalized Assistance
Our support team is always available to answer any questions or concerns you may have regarding the return process. Contact us at [insert email address] or [insert phone number], and we will be happy to assist you.