Customer Service
We are here for you at every stage of your purchase. Our goal is to offer you a flawless experience, supporting you with care and professionalism.
Pre-Purchase Support
Do you have questions about our products or want to know more about the materials and workmanship of our bags? Our team is at your disposal to provide you with all the information you need to make the right choice.
Order Status
You can track the status of your order directly from your account or contact us for detailed updates. We will keep you informed every step of the way, from confirmation to delivery.
Returns and Refunds
If for any reason your purchase does not meet your expectations, we are here to help with a return or refund. See our return policy for more details or contact our team for personalized assistance.
Bag Care
We want you to enjoy your handmade bag for a long time. For this reason, we offer you practical advice on how to take care of the product, to preserve its beauty and quality over time.
Contact us
Our Customer Care team is always ready to assist you. For questions, clarifications or assistance on any aspect of your order, you can contact us by email at [insert email address] or by phone at [insert phone number]. We are happy to answer from Monday to Friday, from [insert opening hours].
Privacy & Security
Your privacy is important to us. We treat your personal data with the utmost care and transparency, to offer you a safe and pleasant shopping experience.
Data Collection and Use
We only collect the information necessary to process your orders, improve our services and personalize your experience. We never share your data with third parties without your explicit consent, unless it is strictly necessary for the delivery of your purchases.
Data Protection
We use advanced security measures to protect your data from unauthorized access. All transactions on our site are encrypted to ensure maximum protection.
Cookies and Tracking
We use cookies to offer you a personalized experience and to better understand your preferences. You can manage your cookie settings at any time directly from our site.
Your Rights
You have the right to access, modify or request deletion of your personal data at any time. If you wish to exercise your rights or obtain more information, contact us at [insert email address].
Contact us
If you have any questions about our privacy and security policy, we are here to help. Your trust is important to us, and we are committed to keeping your data safe and confidential at all times.
Payment Methods
- Credit/Debit Card
- PAYPAL